What impact does dysfunctional conflict have on your workplace? High tensions, stress, and anxiety? Reduced effectiveness, productivity, and quality? Increased absenteeism, turnover, hostility, and possibly violence? Is conflict displayed as outward aggression and dominance or are their issues with conflict avoidance where important issues are unresolved? Dysfunctional conflict has destructive consequences and studies show that managers spend 20 - 40% of their time resolving or dealing with conflict. The total estimated cost in US business is $259 Billion. Unresolved conflict is tied to 50% of employee turnover. Conflict that results in legal action will cost $$$’s – even if you win. What impact does negative conflict have on your company and what is the personal impact on you? Stress, insomnia, anger, resentment, depression? Do you feel trapped, bullied, taken advantage of? Do you back down or strike back when you shouldn’t? Is the drama more than you want?

Dysfunctional conflict has a profoundly negative impact at almost every level of business. Fortunately there are actions you can take to turn it around. Studies show that managers spend up to 40 percent of their time resolving or dealing with conflict in the workplace. Unresolved workplace conflict is responsible for $259 BILLION in lost revenue and is one of the leading causes of employee turnover. While we all experience conflict in the workplace, understanding how to manage the situation effectively can decrease polarization in the office will often result in better working relationships among employees. Don't let tensions run high in your office. Join Wes Pruett as he provides you with the necessary tactics you can employ to improve relations and enhance performance with your team. This 90-minute webinar will teach you how to reduce drama and create a respectful work environment.

In this program, you’ll learn how to:

• Learn strategies to handle conflict with confidence and poise
• Drive for harmony, reduced drama, and respectful communication
• Thirteen keys to confronting conflict constructively
• Gain perspective on your role in conflict
• Ways managers make conflict worse
• Four keys to confronting conflict constructively
• Thirteen major strategies to help you manage conflict
• Learn the 9 hot buttons that can inflame conflict and what to do about it
• Receive a conflict model outlining the five major options
• Dysfunctional behavior to watch out for based on your personality
• Mediating conflict – techniques when employees are at odds
• Assertive and aggressive behavior – how are they different?
• Strategies to handle conflict with confidence and poise
• How to drive for harmony, reduced drama, and respectful communication
• Perspective on your role in conflict
• Thirteen major strategies to help you manage conflict
• Mediating conflict-techniques when employees are at odds
• Review 2 models for understanding the dynamics of conflict
• The 9 hot buttons that can inflame conflict and what to do about it
• Ways managers make conflict worse
• Dysfunctional behavior to watch out for based on your personality

Benefits:

• 1.5 hours HRCI+SHRM approved credit (Webinar Host Organization determines this)
• Complimentary copy of speaker's presentation slides
• Your satisfaction is guaranteed.

• Business owners who need to know the basics
• Managers and supervisors (especially if they are new to their role)
• HR generalists and administrative assistants new to HR
• Payroll staff
• Small business administrative assistants
• Human Resources professionals,
• Leaders,

Ask a question at the Q & A session following the live event and get advice pertaining to your situation, straight from our expert speaker.