What are the different training products available at SkillEducators?
Live Webinar: An interactive training session conducted over the Internet. It is typically 60-90 minutes in duration. Speaker will share screen and voice with the registered participant. A participant is permitted/allowed to ask live questions (audio or chat) to the speaker during the session or post completion of the session.
Live Audio-conference: An interactive training session conducted over the Internet. It is typically 60-90 minutes in duration. During a Live Audio-conference a participant can hear the session over the phone (no screen-sharing). A participant is allowed to ask live questions to the speaker.
E-Transcript: A word to word PDF version of real time webinar content originally presented in the Webinar/Audio-conference. It also comprises the presentation used by the speaker in the Webinar.
On-Demand: Replay of previously recorded Webinar available online to access anytime, anywhere. And you can watch this webinar multiple times within 24 hrs on the date of your choice. You will receive the instructions & link to attend the On-Demand webinar on the webinar date only.
DVD: A DVD of Webinar recording (video + audio) that a buyer can use as per their convenience for their personal use.
Digital Download: It is a link using which the registrant can download the digital copy of the previously recorded Webinar in MP4 format. Customer can play it multiple times as per their convenience for personal use only.
How do I register for a Webinar?
You can register in the following methods as per your convenience:
ONLINE: Register through our secure website at https://www.skilleducators.com/live-webinar
PHONE: Call 855-358-8585 and speak to a customer service representative. A Customer service representative will register you manually. Don't worry, we don't store credit card details
If you have any queries regarding registration please call customer service at 855-358-8585.
How can I ask a question in/after the Webinar?
You are permitted/allowed to ask live questions (audio or chat) to the speaker during the session or post completion of the session. Moreover, participant can e-mail the question directly to the speaker.
What are the system requirements to attend a live/on-demand Webinar?
All you need is a regular telephone/mobile, computer/laptop/i-pad, and a good internet connection. You will be provided with the dial-in details to hear the audio and the webinar link to see the presenter’s screen. This will give you the real time experience.
What if I cannot attend the live webinar?
Our training programs are available in On-demand Replay, Video DVD, e-Transcript PDF, and a downloadable MP4 (Digital Download). You can order one of these recorded products as per your requirement and convenience.
When and how will I receive information on how to participate in live webinar?
48 Hours prior to the Webinar following would be sent to your registered email address:
- Dial-In instructions – To get the audio part of the Webinar. You are supposed to use your phone to get the audio.
- Go-to-Webinar Link – To see the presenter’s screen. You are supposed to use the link in your computer system/tablet to see the presenter’s screen.
- Download Link & Password for the webinar handouts & related material from the Webinar page at www.skilleducators.com.
- Make sure you start checking your spam/junk folder as well 48 hours( Only for Live webinar, the details for the On-Demand will be shared on the webinar date only) prior to the webinar start time
- Expect to receive the instructions from the following e-mail addresses - support@skilleducators.email and customercare@gotowebinar.com
Additional Instructions:
- If for any reason you do not receive your Dial-In information or welcome kit instructions prior to the conference, please call us immediately at 855-358-8585.
- We would also recommend you to provide an alternate personal e-mail address as well while registering. This would help us in getting you the webinar instructions if your official e-mail/server doesn't allow us to share the same.
How late can I register for a Webinar?
You can register 5 minutes prior to the start time of the Webinar. You are requested to call our customer service representative over the phone / chat to receive Dial-In instructions.
I purchased the DVD/Digital Download/Transcript, will I get the Continuing Education Credits?
Sorry, the CEUs are only given to the Live/On-Demand participants.
How long will it take to receive my DVD?
DVD generally take 2-3 weeks to be delivered once the live program takes place. However, in case of DVD you may ask for the expedited delivery at additional charges of $30. In addition, you need to pay $30 more if you require to ship the DVD outside the United States.
How long will it take to receive my e-Transcript?
E-Transcript will be e-mailed to you in the PDF format in 2-3 weeks post Live Webinar.
Can I use the DVD/Transcript for training my employees?
DVD/Transcript is a copyrighted material which is only available for personal use by the customer. You need to buy institutional rights to use the training material at an organizational level. Contact customer service at 855-358-8585 to ask for the institutional rights for the desired training product.
*SkillEducators strictly adheres to the US Copyright Laws and the International Copyright Rules and we advise our customers to do the same.
Can we watch in group after registering for one?
Our all the products (LIve/Ondemand/DVD/Transcript) are only for indiviual use. Only one user can attend/visit the product. To train groups, customer must registrer for multiple participants or buy the istitutional license. We strictly adhere to the US Copyright Laws and the International Copyright Rules and we advise our customers to do the same. Please contact our customer service at 855-358-8585 to get other additional information about group discounts to get the best offer to train your employees.
Are there any discounts offered for training a group or multiple participants?
Yes!! Surely. You can avail a discount of up-to 60% for group registration. We always suggest to talk to our customer service at 855-358-8585 to get other additional benefits associated with the group training program.
What are the various modes of payment?
We accept following forms of payment methods:
- All types of credit card/debit card are accepted: Visa — MasterCard – Discover – American Express – Diners Club International
- Checks/Invoices
Please Note: We are compliant with PCI DSS regulations and don’t store the credit card information. Therefore, all your credit card/debit card payments are 100% secured.
How can I pay via invoice?
We do accept payments via check/invoice. Please e-mail our customer service at support@skilleducators.com to get the order form and to know the complete process. Though, we suggest our customers to use credit cards/debit cards for swift registration and processing.
Can I get a customized training session for my organization?
Yes, you can contact our customer support and explain your requirements to them. If you have a group of 30 people interested in scheduling a conference, we can always arrange the same for you. Please contact our customer service at 855-358-8585 to request on-site training.
Skill Educators’ Disclaimer:
Webinars organized by SkillEducators are subject to customer requirements. SkillEducators reserves the right to cancel/postpone webinars on any subject at short notice with no loss or liability.
