In today's situation, almost all HR professionals are responsible for handling 'Employee Relations' issues and responding to all sorts of employee complaints. And, as is seen commonly in professionals, a 'fly by the seat of one's pants' approach is usually taken when an employee stomps into HR with an 'issue'. Often, HR managers just grab a notepad and start scribbling down notes on a notepad.

Well, the 'fly by the seat of one's pants' approach to handling investigations can create serious risk for organizations. Employees' tongues start wagging over juicy workplace drama, witnesses are 'tainted' before being interviewed, complainants become victims of retaliation after talking with HR–and legal landmines are being stepped on at every turn! There seems to be imminent danger in every turn when employee issues are handled without the right approach.

Join our expert speaker to learn the critical action steps in how to handle complaint intake, how to determine if an investigation is even necessary--and the basic framework of what an investigation should look like--including essential steps in documentation to minimize organizational risk. 

Learning Objectives:

• Learn the basics of handling employee complaints - determine if the issue is drama or a debacle that needs investigating 
• Learn how to obtain a statement of complaint and what should go into it
• Know about various legal obligations required by employers to conduct internal investigations
• Learn the basics of gathering documentary and physical evidence prior to witness interviewing
• Know the standard format which is prevalent for documenting investigative findings
• Know the best practices to handle disciplinary action and terminations to avoid stepping on legal land mines

Attendees attending this program will learn the key aspects of the investigative process, how to determine if an employee complaint is just “drama” or a serious issue that requires investigation, how to interview witnesses using the Bulls Eye technique and deal with reluctant and hostile witnesses, and this program provides more in-depth discussion on how to combat political interference in investigations.

Who will Benefit:

• Senior HR Professionals,
• HR Managers & Directors,
• HR Personnel,
• Employee Relations Professionals
• CEOs
• Managers
• Team Leader